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List of articles in category FAQ
Title
Can I use the Elevate logo in our company website and other marketing material?
Company X has given me simulation/traffic analysis results which show better performance results than Elevate
During the installation I get the message: Warning 1909. Could not create shortcut Elevate.Ink
Elevate crashes when I run a simulation (Windows XP, New Zealand)
Elevate won't work because of a "data execution prevention" issue.
How do I model a building where not all the elevators serve all the floors?
How do I unlock the software with an unlocking code?
How do I unlock the software with the hardware key provided?
How do I use Elevate to design to the Property Council of Australia guidelines (2012)?
How do I use Elevate to design to the Property Council of Australia guidelines (2019)?
I am having problems unlocking the program with the unlocking code provided. The serial number keeps changing. Why?
I have an English computer, but some of the Elevate dialog boxes are in German (or another language).
I have installed Elevate. The program is working, but I cannot open the Building Data, Elevator Data or Passenger Data dialogs.
I have run the same simulation for 5 minutes, 15 minutes, and an hour. Why do I get different results?
My up peak round trip time calcuation is fine, but when I change to simulation I get long queues and long wait times. Why?
Sometimes the data I edit in tables is not remembered when I press OK
Strange things happen when I use ctrl+ X, ctrl+ C, and ctrl+ V to cut, copy, and paste in the tables.
The change I made should have improved the waiting time. Why did it make it worse?
When I change the printer to Adobe Acrobat (or other printer) the fonts are too small or too big.
When the program starts or I open a new document, I get the message "Failed to create empty document".
While running the Elevate setup program I get a message to say that the system adminstrator has prevented the installation
Why am I getting low or zero results when using the General Analysis or Enhanced Up Peak calculations?